Privacy and Cookies

Protecting Your Privacy

At Yorkshire Creamery, we are 100% committed to protecting the privacy and security of our customers and site visitors. Our team members are customers themselves – so we totally appreciate and respect how important privacy is.

For all our services, the data controller – the company that’s responsible for your privacy- is Wensleydale Dairy Products Ltd.

Please note that we will only use your data to increase your experience. We will protect your data like it’s our own and we will always speak your language – no nonsense and no surprises. The typical Yorkshire way!

How we use your information

How we use your name & contact details

• Fraud prevention and detection To prevent and detect fraud against either you or Wensleydale Dairy Products Ltd. – unfortunate, essential.
• Showing you Yorkshire Creamery adverts as your browse the web. So you can see our latest products and deals
• Finding out what you, and other customers, like To ensure we are giving you what you want
• Your contact history with us
• What you’ve said to us – for example, over the phone, on social media, or via email

How we use your contact history

• Provide customer service and support We’ve got to do this to perform our contract with you, after all, you expect the best service from us
• Train our staff So that, when you contact us, you get the best possible customer service
• Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

• Run the survey, competition or promotion. We’ve got to do this to perform our contract with you – if we can’t use your entry, you can’t possibly win!
  Sharing your information.
• We do not, and will not, give any of your personal data to any third party – including your name, age, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.
• Marketing messages

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the The Yorkshire Creamery or other Yorkshire Creamery services, so that you are able to review the changes before you continue to use Yorkshire Creamery.

Cookies

To get the best possible experience in using our website your device will need to be set up to enable cookies. Cookies we use do not store personally identifiable information (name, address etc.) they simply associate you with certain information once you have signed in.

Should you wish to restrict, block or delete cookies from our website or any other website for that matter this can be done through your website browser.
As each browser works in a slightly different way you should consult the ‘Help’ section of the browser or the device manual in order to change your cookie preference settings.

We have listed below the main cookies we use and an explanation as to the cookies main purpose. Information about any 3rd party cookies may also be found in this section.

How to contact us

We always want to hear from our customers (especially if you feel we could do better…or if you love a certain cheese!).

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact us by calling 01969 667664 or use the contact us form on our website. Or if you’d like to, you can write to us at:

Yorkshire Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN