Privacy and Cookies

Protecting Your Privacy

At Yorkshire Creamery, we are 100% committed to protecting the privacy and security of our customers and site visitors. Our team members are customers themselves – so we totally appreciate and respect how important privacy is.

For all our services, the data controller – the company that’s responsible for your privacy – Wensleydale Creamery ( trading name of Dairy Crest Limited).

Please note that we will only use your data to increase your experience. We will protect your data like it’s our own and we will always speak your language – no nonsense and no surprises. The typical Yorkshire way!

How we use your information

How we use your name & contact details

  • Fraud prevention and detection To prevent and detect fraud against either you or Wensleydale Dairy Products Ltd. – unfortunate, essential.
  • Showing you Yorkshire Creamery adverts as your browse the web. So you can see our latest products and deals
  • Finding out what you, and other customers, like To ensure we are giving you what you want
  • Your contact history with us
  • What you’ve said to us – for example, over the phone, on social media, or via email

How we use your contact history

  • Provide customer service and support We’ve got to do this to perform our contract with you, after all, you expect the best service from us
  • Train our staff So that, when you contact us, you get the best possible customer service
  • Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

  • Run the survey, competition or promotion. We’ve got to do this to perform our contract with you – if we can’t use your entry, you can’t possibly win!
    Sharing your information.
  • We do not, and will not, give any of your personal data to any third party – including your name, age, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.
  • Marketing messages

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the The Yorkshire Creamery or other Yorkshire Creamery services, so that you are able to review the changes before you continue to use Yorkshire Creamery.

Saputo Dairy UK uses cookies for certain features & functions of the Website.

What are cookies?

Cookies are files that store information on your computer, smartphone or other electronic devices to ensure that the Website works correctly to give you the best possible experience. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website; we can tailor the Website around your preferences and measure the usability of the Website.

How does Saputo Dairy UK use cookies on the Website?

Below is a list of the cookies we use on the Website and what they are used for:

Necessary Cookies:

NameDomainExpirationDescription
ARRAffinityyorkshirecreamery.comSessionThis cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
ARRAffinitySameSiteyorkshirecreamery.comSessionWhen using Microsoft Azure as a hosting platform and enabling load balancing, this cookie ensures that requests from one visitor browsing session are always handled by the same server in the cluster.

Performance Cookies:

NameDomainExpirationDescription
_gayorkshirecreamery.com2 yearsThis cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gidyorkshirecreamery.com1 dayThis cookie is set by Google Analytics. It stores and updates a unique value for each page visited and is used to count and track pageviews.

Functionality Cookies:

NameDomainExpirationDescription
apbct_,  ct_, wordpress_apbct_antibotyorkshirecreamery.comSessionCleanTalk–Used to prevent spam on our comments and forms and acts as a complete anti-spam solution and firewall for this site.
apbct_site_refereryorkshirecreamery.com3 DaysCleanTalk–Used to prevent spam on our comments and forms and acts as a complete anti-spam solution and firewall for this site.
apbct_urlsyorkshirecreamery.com3 DaysCleanTalk–Used to prevent spam on our comments and forms and acts as a complete anti-spam solution and firewall for this site.

 

How to change your cookie preferences

You can change your cookie preferences at any time via the cookie settings tab.

Alternatively, you can find out how to manage cookies on popular browsers via the links below:

Please note, if you remove necessary cookies, this will impact how the Website functions.

Contact Us

We always want to hear from our customers (especially if you feel we could do better…or if you love a certain cheese!).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact us by calling 01969 667664 or use the contact us form on our website. Or if you’d like to, you can write to us at:

Yorkshire Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN